Terms of Service

Last updated: 17 May 2026

These terms govern your use of DocOS. They are a contract between your clinic and DocOS Technologies Pvt Ltd. This is not legal advice. Please review with your counsel before signing the subscription agreement; in case of conflict between these terms and the signed agreement, the signed agreement governs.

1. Definitions and scope

"DocOS", "we", "us", or "our" refers to DocOS Technologies Pvt Ltd. "Clinic", "you", or "your" refers to the medical practice that subscribes to the DocOS service. "Service" means the DocOS software, including the web application, server, scheduled jobs, and integrations such as WhatsApp messaging.

These terms apply to all use of the Service, including evaluation, pilot, and paid subscriptions.

2. Account and use

You will use the Service only in compliance with applicable law, including India's DPDP Act 2023 and any other privacy or healthcare regulations applicable to your practice. You are responsible for:

• The accuracy and lawfulness of patient and clinical data you enter into the Service.
• Obtaining any consents required to process patient data through DocOS (including for WhatsApp messaging).
• Securing your staff accounts: using strong passwords, not sharing logins, revoking access for departing staff.
• Notifying us promptly of any account compromise.

You will not: probe, scan, or test the vulnerability of the Service; reverse-engineer, copy, or attempt to extract its source code; resell or sublicense access without our written agreement; use the Service to violate any law or third-party rights.

3. Fees and billing

Subscription fees are set out in your order or signed agreement. Fees are billed in advance for the chosen term (monthly or annually). Late payment may result in suspension of access; we will give at least 7 days' written notice before suspension for billed-but-unpaid fees.

Pilot or trial use is provided free of charge under separate terms agreed at the start of the pilot.

Fees do not include applicable taxes (GST), which are added at the prevailing rate.

4. Intellectual property

We own the Service, including all software, designs, and documentation. Clinic-entered data (patient records, billing records, signatures, files uploaded) remains owned by the clinic. We grant the clinic a non-exclusive, non-transferable licence to use the Service during the subscription term.

You grant us a limited licence to use, store, and process your data only as necessary to provide the Service, per our Privacy Policy.

5. Confidentiality

Each party will protect the other's confidential information with the same care it uses for its own (and at minimum with reasonable care). Confidential information does not include information that is or becomes public through no fault of the receiver, or was independently developed without reference to the other's information.

6. Warranties (disclaimed)

We will provide the Service with reasonable skill and care. Beyond that, the Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

DocOS is a record-keeping and workflow tool. It is not a substitute for clinical judgement. Any clinical decision support features (drug interaction checks, AI insights, summaries) are advisory; the treating clinician retains full responsibility for diagnosis and treatment.

7. Liability

To the maximum extent permitted by law, our total aggregate liability under these terms is capped at the fees you have paid to us in the 12 months preceding the event giving rise to the claim.

Neither party is liable for indirect, consequential, special, or punitive damages, or loss of profits, data, or goodwill — regardless of the cause of action.

Nothing in these terms excludes liability that cannot lawfully be excluded (e.g., death or personal injury caused by negligence, or fraud).

8. Termination

Either party may terminate for material breach with 30 days' written notice, if the breach is not cured within that period. Either party may terminate for convenience at the end of the current subscription term by giving 30 days' written notice before renewal.

On termination, the clinic may export its data per the data-deletion process. After the export window (60 days), data is purged per our retention schedule.

9. Governing law and disputes

These terms are governed by the laws of India. The courts of Mumbai, Maharashtra have exclusive jurisdiction over any disputes. Both parties will attempt good-faith negotiation before initiating proceedings.

10. Force majeure

Neither party is liable for failure to perform due to events beyond reasonable control, including natural disasters, acts of government, network outages affecting major upstream providers (e.g., a regional cloud outage), or pandemic-related restrictions.

11. Severability

If any provision of these terms is found unenforceable, the rest remain in force.

12. Entire agreement

These terms and any signed order or subscription agreement form the entire agreement between the parties about the Service. They supersede any prior discussions, proposals, or terms.

13. Contact

Questions about these terms: hello@docospro.com.